Refunds

If there is a problem with any product or service that you purchased from us, you may file for a refund. If the return was a result of our error (you received an incorrect or defective item, etc.), we will refund including the shipping cost.

For physical product(s) that you bought from us, you should expect to receive your refund within a week after we have received the item back from you. We will notify you via e-mail of your refund once we have received and processed the returned product(s). For payments on services rendered, a refund will be processed within a week after the matter has been investigated. In either case, you have to email us (info@moztranscription.com) the exact details of what was wrong with the product or service that you received from us.

Refunds are credited back directly to the credit card that was used for the payment. We do not issue checks or cash for refunds.